satisfaction

Friend of mine told me a story of temping.

One of his duties was to make the coffee. He had the instructions–the recipe–for how to make the coffee.

He made the coffee in the morning and went about his business.

“Are you the one who made the coffee?” the man wanted to know.

“Yes.”

“This is wretchedly strong. You really have to use less grounds. This is undrinkable!”

“Thanks for letting me know.”

Next day, he makes the coffee and goes about his business.

“You made the coffee again this morning?” Same man talking.

“Yes.”

“This stuff is dishwater. You have to use some grounds.”

“Thanks for letting me know.”

Next day, he makes the coffee and goes about his business.

Same man stops him.  “The coffee is good today. Just right.”

“Thanks for letting me know. Glad to hear it.”

Simple story right?

But wait for it…O. Henry lives on.

My friend hadn’t changed how he made the coffee.

I took away from this story that people require something to complain about. Employees require it…like pencils or air conditioning. It’s best to give it to them.

I like the idea of having wretched coffee. Just to provide the needed sense of being put upon that workers cherish so.

engineer

So, my great grandfather worked on the railroad. Or I should say, worked FOR the railroad.

I don’t know what he did for the railroad. But I like to think he was an engineer. A railroad engineer, with that weird stripy denim overalls and a hat like no other. Steering, if you could call it steering on a road that couldn’t go left or right, the big powerful railroad engine across the nation.

My grandfather was an engineer. Not for railroads. He worked at Lawrence radiation labs. And later Mare island…But he worked on rocket  bombs. He was the sliderule kind of engineer, and you know what sort of clothes they wore. Skinny black ties and short-sleeve white dress shirts.

I’m an engineer too. And you know what i wear. Jeans or docker pants and a polo shirt. But I’m a girl. So sometimes I wear leggings and a dress with a nice t-shirt.

If you think about it, my great-grandfather was part of the infrastructure that made the future possible. Traveling across big distances fast had been a problem for mankind forever. The railroad, at it’s inception, was a dizzying leap forward in solving that problem. Moving not just people, but their food and their stuff around. That was what my great-grandfather did.

My grandfather was part of the aerospace advances. Getting stuff around even faster, really. To get our bombs there faster than the Russians could get them to us…so fast that maybe we could even shoot the enemy rockets out of the sky before they hit us. Heady, heady stuff.

Now, the era of information is how I use my engineering.

And it’s funny how they are all so different and yet so very much the same.

sick today

and staying home.

Normally, I wouldn’t have done that. Normally, I would have gone to work.

But since I got MS I have learned to fear my immune system. I want to keep it quiet, so I have to pay attention when I am sick. I have to pay attention to the little bit of sick so that it doesn’t get more sick and wake the sleeping giant of my auto-immune responses.

I’ll be drinking liquids and resteing today

seen

long day, waiting at the bus stop for the bus.

I was just glad I hadn’t missed it yet. I was tuned into my headphones, standing at the stop with all the other people waiting. It was the other people waiting that let me know I hadn’t missed it.

I sat down in the first seat row. It was a crowded bus. A tall guy in a dodges jacket got up to give a woman in high heels his seat. I had to scoot over and adjust my backpack because this was a full ride.

The woman pointed to my badge. “I didn’t know you worked for [X].”

I didn’t know this person would have known anything about me whatsoever. How could she be surprised that she didn’t know who I worked for?

But I said, yes, and asked her if she worked there too. Obviously she did.

She said that some of the other people at the bus had been talking about me. I had been pointed out as a fellow employee..

“Oh yeah,” another said. “She works at the HQ buiding”

“No,” the other said. “You aren’t allowed to wear jeans there. She can’t.”

But my seatmate had discovered the truth. She saw my badge.

I always thought I was invisible. But I guess not.

how to behave

THis weekend I caught a bit of a film on TCM “The Country Girl“. It was about this man who was ‘weak’ and this woman who tried to manipulate and control him.

The man was an actor, and this director was trying to give him a comeback. THe director was constantly fighting with the wife for control of the guy. In one of the fights between the director and the wife, she called her husband a “cunning drunkard.”

BOY, he let her have it. That was not the way to call your husband. How could she love him and call him that? She insisted that she loved him, but she loved the truth just as much.

It struck me that this was like some kind of instruction manual on how to behave as a husband and wife. I started paying closer attention to the husband, to see what the fifties thought a weak man looked like.

He didn’t stand up for his wife when the director was pushing on her. He also didn’t stand up to the director when the director was pushing on him. He talked smack about the director when he wasn’t around, and  a little smack about his wife when she wasn’t around.

Naturally, as it turned out, the husband got off the bottle, the play was a huge success, and the director was and had been in love with the wife all along. He begged her to leave the weak husband (who wasn’t looking so weak right then, probably he could stand on his own NOW) and go be with him.

But she couldn’t. No way could a movie like that condone a wife leaving her husband.

Today, I was listening to “The Six Shooter“, an old radio program that i got off itunes. It stars Jimmy Stewart (i’m in love with him) and I got to hear the pilot.

Stewart introduces the show as something he chose to star, and emphasizes that it is a good show for the whole family and wholesome.

It’s impossible not to notice how very prescriptive these nearly fifty-year-old programs were for the masculine and feminine.

obey

My cute dog is learning to heel. She almost doesn’t need to be bribed anymore.

The only trouble is she wants to jump on people. She wants to jump and twirl and generally wiggle at other people, cats, and dogs.

She loves cats.

She is very gentle in most situations, but the initial greeting protocol requires a lot of jumping. I should find out how to introduce another greeting ritual.

outrage

It occurs to me that I am tired of outrage.

What’s up with all this outrage all the time? I’m weary of it in other people, mostly as it expresses itself politically.

But I am more than weary of it in myself. Why am I always encountering things that are so far from the way they should be? I generally find this to be so in business.

Outrage has a long shelflife. It doesn’t roll off into quiescence. It stick around, like an artesian well…It just keeps bubbling up.

 

Halt. I don’t want to face any more outrageous situations.

i’d prefer to laugh and be silly

moremoremore

Just read an article in the journal about new ways for blogs to make money.

 

And notice, I have upgraded my site and now the monthly archives on the side show a (number). That number says how many posts I made in that month, all the way back to ’02 when I started this thing.

 

The numbers are embarrassingly low. I thought I posted 3, 4,5 times a week. Which would mean…at least 12 posts a month.

 But I post less than that.

 

The article suggests that if you take a site with 2000 visitors a day, you could make almost $800 in ad revenue.

 

I do not have 2000 visitors a day.

 

But maybe I would have more visitors if I posted more. Maybe then my site wouldn’t just be the internet resource for information about the camia flower and how to make popcorn.

 

Those are the two most popular posts. Two things that I would never have considered so important have turned out to be the only reason google remembers my name.

SO the lesson learned: Spew forth nonsense frequently. I might hit a jackpot.

My Mentors

One thing I avoid on this blog is naming names. I think that the internet strips us of our information privacy enough. When I talk bout specific people, I usually do it in an elliptical way so that unless you know me, you wouldn’t really know who they are.

Well, today I want to honor some men, and I will name names. If they ever google themselves, they can find out when they meant to me.

It’s been a tough week at work. Problem that should have been fixed in a day were talking upwards of a month.It was taking crews of people to work on them, and I was finding a lot of “It’s not my job” and the more appealing but no more helpful “i don’t know.”

I’ve been doing this sort of work for more than 10 years now. It doesn’t feel that long, but I find myself at the end of it and dismayed to discover that I”m supposed to know what I’m doing.

I know a lot more than I used to. When I first started, I had to ask so many questions. I like to tell the story of how I simply could not make sense of the terminology. T1? PRI? What are they, and what is the difference? I wrote down the terms on 3×5 cards like I did when learning vocabulary in Russian.

But when I started, I found some mentors.I did not think of them as such at the time, but wow. They helped me so much.

These men, and yes, they were ALL men, patiently answered my questions with pictures and examples, letting me know what was what. How to troubleshoot by dissecting the system and knowing what should happen where and the tools that would tell me when it wasn’t. How to speak to the beauracratic heldesks and far-flung facilities to get what I needed as quickly as I possible, and to know that things would never happen as quickly as I thought they should.

These men loved the knowing and the discovery of the technology. I did too,and they were so generous with helping me out.

I met the other kinds too. There is that other kind of nerd, the one who needs to make others feel stupid so he can feel smart. But the men who were my mentors had no insecurities about their knowledge and expertise–at least not that it showed to me.

SO, Val Watson of Nasa Ames, thanks for taking me on and being patient with my ignorance. You started me on my career. Where would I be without you?

And John Broadus of Visa/Inovant, you who started working for the phone company at 18 and worked until they gave you money to retire. You worked again at Visa, and you showed me what it meant to work with a big company. Important lessons like how to tell when the boss means it and when you can ignore it….That’s a technical skill and it saved my overly-literal butt many many times. You gave me lots of IT answers too, but I remember you best for how you survived and thrived inside big companies.

Mike Stevens of Visa/Inovant–you taught me more than anybody else.You know your stuff and I would not have made it without you.I don’t use ISDN anymore, but if I do, I won’t forget the IMUXES ever again.

John Yost of the ever-changing company shirt..I met you when you were VTEL, and I can’t remember how many name changes until you it became WireOne. Maybe it’s changed again, for all I know. You always knew your stuff, and were the greatest as a troubleshooting partner. Wish you well.

The Dave Albertson of O’Melveny & Myers. DAMN I miss you dude. You were so cool and had a wicked sense of humor. I don’t know where you are anymore, but I bet you’re working very long hours, because you wouldn’t have it any other way.

My current position doensn’t have ‘that guy’. I don’t have the cool, focussed uber-nerd that doesn’t mind repeateing and repeating the way it works when I need to understand and fully grok the system.

Maybe It’s supposed to be me. Damn. I would love to have some of these old friends on speed dial.